RETURNS & REFUND POLICY

Canceling an order

Cancellations or changes to orders will be accepted within 12 hours of order placement.

To cancel or change your order, call: (985) 966-7653 or email customerservice@trcphotography.com. Please include your order number with all correspondence.

Returning artwork that does not meet expectations

We want you to love your new art, so if a piece doesn't quite work in your space, return it within seven days of receipt and we'll issue you a refund for the price of the art, minus a $10 restocking fee. Art must be returned in its original packaging. You are responsible for the cost of the return shipping. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.

Returning a piece of artwork  within the United States

Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at terrycorbine@trcphotography.com or (985) 966-7653. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.

Returning a piece of artwork from outside the United States

When you first receive your purchase, save the original packaging. Repackage the art in its original packaging and contact us at terrycorbine@trcphotography.com or (985) 966-7653. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

Art arrives damaged

We package all artwork to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at customerservice@trcphotography.com or (985) 966-7653. Please save all packaging material; we must have these items in order to process the claim.